Terms of Service

Service and operator

SkyTruong is operated by an individual under the SkyTruong brand and provides Chat, Images, Speech and Developer API according to account access. Contact hello@skytruong.com for support, complaints or adjustment requests.

These terms apply to service use. A written agreement for a particular plan or project may further define scope, pricing and delivery. These terms do not remove your mandatory rights under applicable law.

Accounts and acceptable use

Provide accurate information, protect passwords/API keys and notify us of suspected unauthorized access. Do not use the service unlawfully, infringe privacy or intellectual property, impersonate others harmfully, distribute malicious content or bypass safeguards and limits.

Submit only content you are entitled to use. We may temporarily restrict access to address incidents, security risks or violations, explaining the reason and next steps where appropriate. Applicable mandatory rights and obligations remain in effect.

Plans and payment

Requests, quotes, payment confirmation and approval are manual. Price, duration, services and limits are confirmed in writing before payment is accepted. A request or transfer reference alone does not establish payment or activation.

There is no automatic renewal or recurring debit. Limits and expiry follow the confirmed plan; Speech may require separate access. Gateway estimated usage cost is an accounting metric, not the plan sale price or a default refund amount.

Cancellation and refunds

You may cancel an unactivated plan for a full refund. Within seven calendar days after activation, you may request a full refund if none of that plan's included services has been used. Refunded access and related API keys are revoked.

After use, cancellation, billing errors, missing service or material service failures are reviewed manually. Using the confirmed quote, we agree an adjustment, extension or refund for the undelivered portion; mandatory rights under applicable law remain protected.

Email hello@skytruong.com with account and transaction details, never passwords or secret API keys. Our acknowledgement target is two working days. Approved refunds are processed within seven working days after recipient/transaction details are confirmed; bank settlement time may differ.

Website design and custom projects follow the cancellation terms in their written scope and delivery milestones.

AI output and availability

AI output may be incorrect, incomplete or similar to output created for others. Review results and usage rights before publication or important decisions. The service does not automatically guarantee fitness for every purpose or exclusive intellectual property rights.

Availability may depend on limits, maintenance and model providers. If a purchased service is not provided as agreed, we review and address it under cancellation/refund provisions and your applicable rights.

Data and ending use

The Privacy Policy describes data processing, providers, retention and deletion requests. You may stop using the service and request account closure. Closing an account does not automatically erase records subject to preservation requirements or create refund rights beyond this policy and applicable law.

Changes and resolving requests

Send complaints or disputes to hello@skytruong.com for review and discussion. This contact process does not restrict your access to legally available dispute-resolution channels.

Updated terms are published with a version/effective date. Changes do not automatically remove accrued rights or alter prices/scope already confirmed for an existing plan.